Current public offer and existing agreements
For new enquiries from 12 September 2026, the current public offer is 3.2% of the value of bookings taken through Tigh. There is no monthly fee and no minimum, and nothing is owed until your first booking. Your own card processing stays with your own provider at their published rate and we take no part of it. See current pricing.
The growth software is quoted separately at €7,500 excluding VAT for the first year, charged once, with no renewal fee. It is optional, and the booking platform is supplied in full on the booking fee alone. After the first year we charge 50% of gross profit on the new revenue lines the growth software created, and nothing else.
Booking fees are invoiced monthly in arrears on the value of bookings net of VAT, payable within fourteen days, with VAT at 23% added to our invoice. Refunds are netted off in the month they are issued. Gift cards are charged once at purchase and not again at redemption. Bookings taken off the platform are not charged. Above roughly €30,000 a month in bookings we quote individually.
The published 10-point / 90-day commitment refunds Tigh booking fees. The growth software fee and your payment provider charges are outside it. Your capacity and your fill over the ninety days before go-live are recorded in the written agreement on the day it is signed, because they cannot be reconstructed afterwards. Where a venue starts with less than 10 points of room left, the commitment is the room that exists: a venue already 90% full or above is measured against filling what remains, and the agreement records that figure alongside the baseline.
Agreements signed before this date keep their own terms. This public offer does not replace or amend a signed agreement.
1. Who these terms are between
These terms are between CK Beiginis Holdings Limited, trading as Tigh Sauna, a company registered in Ireland under number 797884, with its registered office at Carrowstrawly, Lanesborough, Co. Longford, N39 W727, Ireland, VAT number IE 4472519 RH (“we”, “us”), and the business that licences the platform (“you”). They apply from the date you accept a quotation or first use the platform, whichever is earlier.
2. What we supply
Tigh Sauna is a cloud software service for sauna businesses covering booking, scheduling, payments, customer records and reporting. It is a standard product supplied to all customers on the same terms and the same published feature set, to every customer. We do not supply bespoke or commissioned software under these terms, and nothing in a quotation should be read as an agreement to develop software to your specification.
Your licence includes hosting, maintenance, updates and support for as long as the agreement is live. We will not remove a feature you rely on without notice.
3. Term and ending it
There is no fixed term on the booking fee. It starts at your first booking and stops when the agreement ends, and a month with no bookings costs nothing. Either of us may end the agreement on thirty days’ written notice. The growth software is a twelve-month licence from go-live, charged once. It does not renew, so there is nothing to cancel at the end of it. The termination remedies below still apply. Customers on an earlier agreement keep that agreement’s term and invoicing arrangements.
You may end the agreement immediately if we are in material breach and have not fixed it within thirty days of you telling us in writing. We may end it if you do not pay a correctly issued invoice within thirty days of a written reminder, or if you breach the acceptable use terms in a way that puts other customers or the platform at risk.
On the day the agreement ends, you may export your data for a further thirty days at no charge. After that we delete or irreversibly anonymise it in line with the data processing agreement.
4. What you are charged
Every charge is shown separately on the invoice:
- Booking fee. 3.2% of the value of every booking taken through Tigh, net of VAT, from your first booking. No monthly fee and no minimum.
- Growth software. €7,500 excluding VAT for the first year, charged once, and only if you take it. It covers onboarding and migration, the work we do to find and bring you new business in your area, and access to the brand marketplace. There is no renewal fee.
- After the first year. 50% of gross profit on the new revenue lines the growth software created, meaning brand seasons and private hire sold to a group through a channel we built and worked. Ordinary public seats are booking fees, not this. Gross profit is revenue less direct cost less tooling specific to that line.
- Card processing. Charged to you directly by your own payment provider at their published rates. We receive no part of it and do not mark it up.
Invoices show VAT at the applicable Irish rate in addition to the figures above, and are payable within fourteen days of the invoice date unless a different period is agreed in writing. Services held in your own name and billed to you by their vendor, such as your payment provider, your messaging credits and your domain, are never resold or marked up by us. Any change to the booking rate is notified at least sixty days before it takes effect, and you may end the agreement on notice if a change does not suit you.
5. Payments and merchant of record
You remain the merchant of record for every payment your customers make. Funds settle to a payment account in your own name. We never take custody of your takings, and we are not a payment institution or a money transmitter. Chargebacks, refunds and disputes are between you, your customer and your payment provider. We give you the tools to handle them; the commercial responsibility is yours.
6. Your responsibilities
- Keep account credentials secure and remove access for staff who leave.
- Make sure the information you publish through the platform, including prices, is accurate.
- Have a lawful basis for the personal data you ask us to process, and give your customers the privacy information they are entitled to.
- Comply with consumer law on cancellations, refunds and pricing where it applies to you.
- Use the platform within the acceptable use terms.
7. Availability and support
Our availability commitment and support response times are set out in the service level agreement, which forms part of these terms. Planned maintenance is notified in advance and scheduled outside typical sauna trading hours where we can.
8. Data protection
For personal data about your customers you are the controller and we are the processor. Our data processing agreement forms part of these terms and takes precedence over anything in this document that conflicts with it. Our current sub-processors are published and we give notice before adding a new one.
9. Intellectual property
We own the platform and everything in it, other than your data and your brand assets. You own your data. You give us only the licence needed to host and process it in order to provide the service.
We may use aggregated statistics derived from platform usage to improve the product and to describe the market, provided they are genuinely anonymous and cannot identify you, your customers or your commercial position.
10. Liability
Neither of us excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.
Subject to that, our total liability in any twelve-month period is limited to the fees you paid us in that period. We are not liable for loss of profit, loss of business, loss of goodwill or indirect loss.
11. Changes to these terms
We may change these terms for legal or operational reasons with thirty days’ notice by email. If a change materially reduces the service and you object, you may end the agreement without penalty. We refund the booking fees invoiced for the affected period, and, if you are inside the first year of the growth software, the unused part of that licence pro rata.
12. Law and disputes
These terms are governed by the law of Ireland and the courts of Ireland have exclusive jurisdiction. Before starting proceedings, both of us agree to raise the issue in writing and to give the other thirty days to resolve it.
13. Contact
CK Beiginis Holdings Limited, trading as Tigh Sauna, Carrowstrawly, Lanesborough, Co. Longford, N39 W727, Ireland. Company number 797884. VAT number IE 4472519 RH. Email hello@tighsauna.com. Telephone +353 83 168 7022.